Frequently Asked Questions

Welcome to our FAQ page! Here you'll find answers to the most common questions about our beautiful, fashionable, and vibrant sewing patterns. If you can't find the answer you're looking for, feel free to contact us directly.

What is Kandou Patterns?

Kandou Patterns is a small company based in London, UK, that designs and sells sewing patterns for bags. Our patterns are digital files that you can download and print at home.

How do I purchase a pattern?

You can purchase our patterns through our Etsy shop. Simply browse our catalogue, select the pattern you want, and complete the checkout process on Etsy.

Do you offer any discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest offers.

How do I download my pattern after purchase?

After purchasing a pattern from our Etsy shop, you will receive a download link via email. You can also access your downloads directly from your Etsy account under 'Purchases and Reviews'.

What format are the patterns in?

Our patterns are provided as PDF files, which can be easily downloaded and printed at home.

How do I print the patterns?

You can print the patterns on a standard A4 or letter-size printer. Make sure to select 'Actual Size' or '100%' in your printer settings to ensure the pattern pieces are printed to scale.

Are the instructions included with the patterns?

Yes, each pattern comes with detailed instructions that include actual photographs to guide you through the sewing process.

Can I sell bags made from your patterns?

You may sell bags made from our sewing patterns in small quantities, such as at craft markets or online. However, we do not allow commercial use of our patterns on an industrial scale.

I’m having trouble downloading my pattern. What should I do?

If you're experiencing issues with downloading your pattern, please check your internet connection and try again. If the problem persists, contact us at enquiries@kandoupatterns.com for assistance.

The pattern pieces don't seem to be printing correctly. What should I do?

Ensure that you have selected 'Actual Size' or '100%' in your printer settings. If you continue to have issues, please refer to our detailed printing guide or contact us for support.

Where are you located?

We are located in the beautiful area of Richmond, London, UK.